Before you dial the number, please
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Try to calm down
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Try to orientate yourself (place, name of town, street, number of highway, + kilometer...)
When you call 112, please specify
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WHO is calling
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WHAT has happened
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WHERE it happened (any details can help!)
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WHEN it happened
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The number of CASUALTIES
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The nature of any INJURIES
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The SITUATION at the scene of the accident (fire, hazardous substances, damaged gas pipes and damage to the other infrastructure, etc.)
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What kind of HELP you need
